Exploring the moderating role of construal levels on the impact of process vs outcome attributes on service evaluations

Autor:	Tatavarthy, Aruna Divya, Chatterjee, Swagato, Sharma, Piyush
Zdroj:	Journal of Service Theory and Practice, 2019, Vol. 29, Issue 3, pp. 375-398.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JSTP-10-2018-0229 Zobrazit plný text záznamu