The effect of service recovery on socially distant third-party customers: an experimental research on emotions, forgiveness, repatronage intention and WoM
| Autor: | Çelik, Süleyman, Özkan Tektaş, Öznur, Kavak, Bahtışen |
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| Zdroj: | Journal of Service Theory and Practice, 2024, Vol. 34, Issue 4, pp. 519-542. |
| Databáze: | Emerald Insight |
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