What drives the intention to complain?
| Autor: | Line Lervik-Olsen, Tor Wallin Andreassen, Sandra Streukens |
|---|---|
| Zdroj: | Journal of Service Theory and Practice, 2016, Vol. 26, Issue 4, pp. 406-429. |
| Databáze: | Emerald Insight |
| Externí odkaz: |
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| Autor: | Line Lervik-Olsen, Tor Wallin Andreassen, Sandra Streukens |
|---|---|
| Zdroj: | Journal of Service Theory and Practice, 2016, Vol. 26, Issue 4, pp. 406-429. |
| Databáze: | Emerald Insight |
| Externí odkaz: |
|