Factors influencing consumer forgiveness: a systematic literature review and directions for future research
| Autor: | Kim, Yungchul, Ho, Ting Hin, Tan, Lay Peng, Casidy, Riza |
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| Zdroj: | Journal of Service Theory and Practice, 2023, Vol. 33, Issue 5, pp. 601-628. |
| Databáze: | Emerald Insight |
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