Inertia, group conformity and customer loyalty in healthcare in the information age

Autor:	Gonçalves, Fábio M.R.R., Cândido, Carlos J.F., Feliciano, Isabel Maria Pereira Luís
Zdroj:	Journal of Service Theory and Practice, 2020, Vol. 30, Issue 3, pp. 307-330.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JSTP-08-2019-0184 Zobrazit plný text záznamu