Customer delight: universal remedy or a double-edged sword?
Autor: | Ludwig, Nadine L., Heidenreich, Sven, Kraemer, Tobias, Gouthier, Matthias |
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Zdroj: | Journal of Service Theory and Practice, 2017, Vol. 27, Issue 1, pp. 22-45. |
Databáze: | Emerald Insight |
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