Towards a circumplex typology of customer service experience management practices: a dyadic perspective

Autor:	Sahhar, Yasin, Loohuis, Raymond, Henseler, Jörg
Zdroj:	Journal of Service Theory and Practice, 2021, Vol. 31, Issue 3, pp. 366-395.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JSTP-06-2020-0118 Zobrazit plný text záznamu