Service enterprise productivity in action: measuring service productivity

Autor:	Scerri, Moira, Agarwal, Renu
Zdroj:	Journal of Service Theory and Practice, 2018, Vol. 28, Issue 4, pp. 524-551.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JSTP-06-2017-0104 Zobrazit plný text záznamu