Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
| Autor: | Lu, Vinh Nhat, Wirtz, Jochen, Kunz, Werner H., Paluch, Stefanie, Gruber, Thorsten, Martins, Antje, Patterson, Paul G. |
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| Zdroj: | Journal of Service Theory and Practice, 2020, Vol. 30, Issue 3, pp. 361-391. |
| Databáze: | Emerald Insight |
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