Personal touch in digital customer service: a conceptual framework of relational personalization for conversational AI

Autor:	Blümel, Jan Hendrik, Zaki, Mohamed, Bohné, Thomas
Zdroj:	Journal of Service Theory and Practice, 2023, Vol. 34, Issue 1, pp. 33-65.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JSTP-03-2023-0098 Zobrazit plný text záznamu