Retrospective: efficiency in service delivery: technological or humanistic approaches?

Autor:	Kelley, Scott W.
Zdroj:	Journal of Services Marketing, 2016, Vol. 30, Issue 2, pp. 133-135.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JSM-10-2015-0321 Zobrazit plný text záznamu