Customer perceptions of frontline employees’ extra-role helping behaviors
Autor: | Wang, Xiaoyu, Keh, Hean Tat, Yan, Li |
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Zdroj: | Journal of Services Marketing, 2020, Vol. 34, Issue 6, pp. 869-883. |
Databáze: | Emerald Insight |
Externí odkaz: |
Autor: | Wang, Xiaoyu, Keh, Hean Tat, Yan, Li |
---|---|
Zdroj: | Journal of Services Marketing, 2020, Vol. 34, Issue 6, pp. 869-883. |
Databáze: | Emerald Insight |
Externí odkaz: |