Customer perceptions of frontline employees’ extra-role helping behaviors

Autor:	Wang, Xiaoyu, Keh, Hean Tat, Yan, Li
Zdroj:	Journal of Services Marketing, 2020, Vol. 34, Issue 6, pp. 869-883.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JSM-08-2019-0298 Zobrazit plný text záznamu