Commentary: the unintended consequences of digital service technologies

Autor:	Rosenbaum, Mark S., Walters, Gabby, Edwards, Karen L., Gonzalez-Arcos, Claudia Fernanda
Zdroj:	Journal of Services Marketing, 2021, Vol. 36, Issue 2, pp. 97-109.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JSM-03-2021-0072 Zobrazit plný text záznamu