Coping with the ambivalent emotions of guilt and pride in the service context

Autor:	Lunardo, Renaud, Saintives, Camille
Zdroj:	Journal of Services Marketing, 2017, Vol. 32, Issue 3, pp. 360-370.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JSM-01-2017-0003 Zobrazit plný text záznamu