When good news is bad news: the negative impact of positive customer feedback on front-line employee well-being

Autor:	Linda Nasr, Jamie Burton, Thorsten Gruber
Zdroj:	Journal of Services Marketing, 2015, Vol. 29, Issue 6/7, pp. 599-612.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JSM-01-2015-0052 Zobrazit plný text záznamu