Enhancing resilience to negative information in consumer-brand interaction: the mediating role of brand knowledge and involvement

Autor: Elsharnouby, Mohamed H., Mohsen, Jasmine, Saeed, Omnia T., Mahrous, Abeer A.
Zdroj: Journal of Research in Interactive Marketing, 2021, Vol. 15, Issue 4, pp. 571-591.
Databáze: Emerald Insight