Service quality, customer satisfaction and loyalty in automobile maintenance services : Evidence from a developing country

Autor:	Famiyeh, Samuel, Kwarteng, Amoako, Asante-Darko, Disraeli
Zdroj:	Journal of Quality in Maintenance Engineering, 2018, Vol. 24, Issue 3, pp. 262-279.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JQME-10-2016-0056 Zobrazit plný text záznamu