The effect of user manual quality on customer satisfaction: the mediating effect of perceived product quality

Autor:	Gök, Osman, Ersoy, Pervin, Börühan, Gülmüş
Zdroj:	Journal of Product & Brand Management, 2019, Vol. 28, Issue 4, pp. 475-488.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JPBM-10-2018-2054 Zobrazit plný text záznamu