A framework for sustainable service system configuration : Exploring value paradoxes with examples from the hospitality industry
| Autor: | Van Riel, Allard C.R., Zhang, Jie J., McGinnis, Lee Phillip, Nejad, Mohammad G., Bujisic, Milos, Phillips, Paul A. |
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| Zdroj: | Journal of Service Management, 2019, Vol. 30, Issue 3, pp. 349-368. |
| Databáze: | Emerald Insight |
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