Is more customer control of services always better?

Autor:	Herm Joosten, Josée Bloemer, Bas Hillebrand
Zdroj:	Journal of Service Management, 2016, Vol. 27, Issue 2, pp. 218-246.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JOSM-12-2014-0325 Zobrazit plný text záznamu