Elevating the human experience through service standards: insights from the global refugee crisis

Autor:	Gnusowski, Marek, Fisk, Raymond P.
Zdroj:	Journal of Service Management, 2024, Vol. 35, Issue 5, pp. 678-692.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JOSM-11-2023-0487 Zobrazit plný text záznamu