The service triad: an empirical study of service robots, customers and frontline employees

Autor:	Odekerken-Schröder, Gaby, Mennens, Kars, Steins, Mark, Mahr, Dominik
Zdroj:	Journal of Service Management, 2021, Vol. 33, Issue 2, pp. 246-292.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JOSM-10-2020-0372 Zobrazit plný text záznamu