Complainers' resource investment and mobilization in digital environments using Conservation of Resources theory

Autor:	Beh, Yean Shan, Sajtos, Laszlo, Cao, Joanne T.
Zdroj:	Journal of Service Management, 2020, Vol. 31, Issue 3, pp. 509-534.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JOSM-10-2018-0344 Zobrazit plný text záznamu