Mirror, mirror on the wall – how customers perceive their contribution to service provision

Autor:	Fliess, Sabine, Dyck, Stefan, Schmelter, Mailin
Přispěvatelé:	Bo Edvardsson and Professor Anders Gustafsson, Professor
Zdroj:	Journal of Service Management, 2014, Vol. 25, Issue 4, pp. 433-469.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JOSM-09-2013-0266 Zobrazit plný text záznamu