Linking servicescape and experiencescape: creating a collective focus for the service industry

Autor:	Kandampully, Jay, Bilgihan, Anil, Amer, Sally Mohamed
Zdroj:	Journal of Service Management, 2022, Vol. 34, Issue 2, pp. 316-340.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JOSM-08-2021-0301 Zobrazit plný text záznamu