Frontline employee work engagement and customer service evaluations: a conceptual replication

Autor:	Van Vaerenbergh, Yves, Hazée, Simon
Zdroj:	Journal of Service Management, 2024, Vol. 35, Issue 5, pp. 630-652.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JOSM-07-2024-0304 Zobrazit plný text záznamu