Leveraging service design as a multidisciplinary approach to service innovation

Autor:	Prestes Joly, Maíra, Teixeira, Jorge Grenha, Patrício, Lia, Sangiorgi, Daniela
Zdroj:	Journal of Service Management, 2019, Vol. 30, Issue 6, pp. 681-715.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JOSM-07-2017-0178 Zobrazit plný text záznamu