Linking service design to value creation and service research

Autor:	Tor Wallin Andreassen, Per Kristensson, Line Lervik-Olsen, A Parasuraman, Janet R McColl-Kennedy, Bo Edvardsson, Maria Colurcio
Přispěvatelé:	Professor Anders Gustafsson and Professor Roderick J. Brodie
Zdroj:	Journal of Service Management, 2016, Vol. 27, Issue 1, pp. 21-29.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JOSM-04-2015-0123 Zobrazit plný text záznamu