Improving service operations: linking safety culture to hospital performance

Autor:	Stock, Gregory N., McFadden, Kathleen L.
Zdroj:	Journal of Service Management, 2017, Vol. 28, Issue 1, pp. 57-84.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JOSM-02-2016-0036 Zobrazit plný text záznamu