The voice-to-technology (V2T) encounter and the call centre servicescape : Navigation, spatiality and movement

Autor:	P.W. Ellway, Benjamin
Zdroj:	Journal of Service Management, 2014, Vol. 25, Issue 3, pp. 349-368.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JOSM-01-2013-0022 Zobrazit plný text záznamu