You abuse but I will stay : The combined effects of job stress, customer abuse, and emotional intelligence on employee turnover

Autor:	Kashif, Muhammad, Braganca, Eliane, Awang, Zainudin, Cyril De Run, Ernest
Zdroj:	Journal of Management Development, 2017, Vol. 36, Issue 7, pp. 899-914.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JMD-06-2016-0095 Zobrazit plný text záznamu