Chatbot symbolic recovery and customer forgiveness: a moderated mediation model

Autor:	Zaki, Heba Salah, Al-Romeedy, Bassam Samir
Zdroj:	Journal of Hospitality and Tourism Technology, 2024, Vol. 15, Issue 4, pp. 610-628.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JHTT-11-2023-0374 Zobrazit plný text záznamu