E-complaint tracking and online problem-solving strategies in hospitality management : Plumbing the depths of reviews and responses on TripAdvisor
| Autor: | Sahin, Ilker, Gulmez, Mustafa, Kitapci, Olgun |
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| Zdroj: | Journal of Hospitality and Tourism Technology, 2017, Vol. 8, Issue 3, pp. 372-394. |
| Databáze: | Emerald Insight |
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