FM Servicebarometer: monitoring customer perception of service performance

Autor:	Coenen, Christian, Waldburger, Doris, von Felten, Daniel
Zdroj:	Journal of Facilities Management, 2013, Vol. 11, Issue 3, pp. 266-278.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JFM-06-2012-0024 Zobrazit plný text záznamu