Linking improvisational behavior to customer satisfaction: the relational dynamics

Autor:	Hultman, Magnus, Yeboah-Banin, Abena Animwaa, Boso, Nathaniel
Zdroj:	Journal of Business & Industrial Marketing, 2019, Vol. 34, Issue 6, pp. 1183-1193.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JBIM-11-2017-0298 Zobrazit plný text záznamu