Identifying the determinants and consequences of post-recovery satisfaction in B2B customers: a multidimensional justice theory perspective

Autor:	Ahmad, Bilal, Yuan, Jingbo, Akhtar, Naeem, Ashfaq, Muhammad
Zdroj:	Journal of Business & Industrial Marketing, 2023, Vol. 39, Issue 2, pp. 423-437.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JBIM-08-2022-0366 Zobrazit plný text záznamu