A framework of satisfaction for continually delivered business services

Autor:	Elten Briggs, Timothy D. Landry, Patricia J. Daugherty
Zdroj:	Journal of Business & Industrial Marketing, 2016, Vol. 31, Issue 1, pp. 112-122.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JBIM-06-2014-0125 Zobrazit plný text záznamu