An exploratory study on determinants of customer satisfaction of leading mobile network providers – case of Kolkata, India

Autor:	Chakraborty, Shibashish, Sengupta, Kalyan
Zdroj:	Journal of Advances in Management Research, 2013, Vol. 10, Issue 2, pp. 279-298.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/JAMR-11-2012-0049 Zobrazit plný text záznamu