Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia
| Autor: | Rafikul Islam, Selim Ahmed, Dzuljastri Abdul Razak |
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| Zdroj: | International Journal of Quality and Service Sciences, 2015, Vol. 7, Issue 4, pp. 424-441. |
| Databáze: | Emerald Insight |
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