Operations-oriented strategies and patient satisfaction: the mediating effect of service experience

Autor:	Boakye, Kwabena G., Qin, Hong, Blankson, Charles, Hanna, Mark D., Prybutok, Victor R.
Zdroj:	International Journal of Quality and Service Sciences, 2021, Vol. 13, Issue 3, pp. 395-416.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJQSS-11-2020-0186 Zobrazit plný text záznamu