From quality control to TQM, service quality and service sciences: a 30-year review of TQM literature

Autor:	Chen, Chi-Kuang, Reyes, Lidia, Dahlgaard, Jens, Dahlgaard-Park, Su Mi
Zdroj:	International Journal of Quality and Service Sciences, 2021, Vol. 14, Issue 2, pp. 217-237.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJQSS-09-2021-0128 Zobrazit plný text záznamu