New services development: a study in the context of a health organization

Autor:	Eberle, Luciene, Milan, Gabriel Sperandio, De Toni, Deonir, Lazzari, Fernanda
Zdroj:	International Journal of Quality and Service Sciences, 2018, Vol. 10, Issue 4, pp. 366-383.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJQSS-08-2017-0072 Zobrazit plný text záznamu