The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction

Autor:	Tarofder, Arun Kumar, Nikhashemi, Seyed Rajab, Azam, S.M. Ferdous, Selvantharan, Prashantini, Haque, Ahasanul
Zdroj:	International Journal of Quality and Service Sciences, 2016, Vol. 8, Issue 4, pp. 516-535.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJQSS-04-2015-0044 Zobrazit plný text záznamu