The emotional influence on satisfaction and complaint behavior in hedonic and utilitarian services

Autor:	Calvo-Porral, Cristina, Otero-Prada, Luis-Miguel
Zdroj:	International Journal of Quality and Service Sciences, 2021, Vol. 13, Issue 3, pp. 471-488.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJQSS-02-2020-0019 Zobrazit plný text záznamu