Measuring patients’ healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan

Autor:	Asma Shabbir, Shahab Alam Malik, Shujah Alam Malik
Zdroj:	International Journal of Quality & Reliability Management, 2016, Vol. 33, Issue 5, pp. 538-557.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJQRM-06-2014-0074 Zobrazit plný text záznamu