Effective customer experience management in health-care sector of Nigeria : A conceptual model

Autor:	Worlu, Rowland, Kehinde, Oladele Joseph, Borishade, Taiye Tairat
Zdroj:	International Journal of Pharmaceutical and Healthcare Marketing, 2016, Vol. 10, Issue 4, pp. 449-466.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJPHM-12-2015-0059 Zobrazit plný text záznamu