Cultural values and consumers’ expectations and perceptions of service encounter quality
| Autor: | Masoud Karami, Mohamad Mehdi Maleki, Alan J. Dubinsky |
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| Zdroj: | International Journal of Pharmaceutical and Healthcare Marketing, 2016, Vol. 10, Issue 1, pp. 2-26. |
| Databáze: | Emerald Insight |
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