An examination of the municipal 311 system

Autor:	Schwester, Richard W., Carrizales, Tony, Holzer, Marc
Zdroj:	International Journal of Organization Theory & Behavior, 2009, Vol. 12, Issue 2, pp. 218-236.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJOTB-12-02-2009-B003 Zobrazit plný text záznamu