New service development: managing the dynamic between services and operations resources

Autor:	Bonomi Santos, Juliana, Spring, Martin
Přispěvatelé:	Singh Srai and Matthias Holweg, Jagjit
Zdroj:	International Journal of Operations & Production Management, 2013, Vol. 33, Issue 7, pp. 800-827.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJOPM-12-2012-0559 Zobrazit plný text záznamu