Perceived overqualification and contact center workers’ burnout: are motivations mediators?

Autor:	Chambel, Maria José, Carvalho, Vânia S., Lopes, Sílvia, Cesário, Francisco
Zdroj:	International Journal of Organizational Analysis, 2021, Vol. 29, Issue 5, pp. 1337-1349.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJOA-08-2020-2372 Zobrazit plný text záznamu